Sometimes things can go wrong in or with an Amber. Give us a call if something happens, so we can make sure it gets dealt with properly.
In some cases, this may involve additional charges. For example, if you lose the charging card, cause damage to the car or spill a milkshake… But also if you park or use the Amber in the wrong way.
Take a look at the list below.
The following definitely applies:
- We will directly transfer any traffic and parking tickets to your name.
- We always charge 25 euros in administration costs, in addition to the fees listed below (with the exception of fees regarding cancelled trips and missed trips) and when transferring traffic and parking tickets.
| Interior cleaning | € 100 |
| Smoking in the car | € 200 |
| Registration with fraudulent driver's license | € 500 |
| Making a reservation with a fraudulent driver's license | € 500 |
| Transfer account to a third party | € 2000 |
| Deductible for damage to the car | € 500 |
| Deductible for small damages | € 250 |
| Repatriation of a car | € 150 |
| Relocation of the car, after abandonment outside service area or hub | € 100 |
| Misuse of the charging card | € 150 |
| Loss of the charging card | € 50 |
| Loss of the charging cable |
€ 300 |
| Parking at a public charging point without charging | € 25 |
| Incorrect parking after a trip (i.e. non-public spot, not at hub, double-parking, permit or taxi stand) | € 50 |
| Cancelled trip (within 60 minutes before pick-up time) | € 7,50 |
| Missed trip (no-show fee 30 minutes after pick-up time) | € 7,50 |